Need help, found a bug, or have a feature request?
Email: rodel.repulle@gmail.com
We typically respond within 2 business days.
Open the Scanner tab and point your camera at a clean, well-lit specimen. Tap the shutter; the app will analyze the image and return a best-match identification with confidence score.
Identifications are produced by an automated image classifier. They are useful for hobbyists and educational purposes but should not be relied on for valuation or safety-critical decisions.
Open Settings → Restore Purchases in the app. Make sure you're signed into the same Apple ID you used to make the original purchase.
Subscriptions are managed by Apple. Open iOS Settings → [your name] → Subscriptions → RockVaultAR and tap Cancel.
Open Settings → Delete Account in the app. This removes your authentication record and associated data. Backups are rotated within 30 days.
On your device (in iOS's secure storage) and synced to our backend hosted on Supabase in Canada (Central).
Try: force-quit and reopen, restart your device, reinstall the app (your data is restored on next sign-in). If it persists, email us with your device model and iOS version.